n8n service enquiry intake and routing
A customer quote form connected to an inactive n8n workflow with validation, persistent duplicate checks, human review, exception holds, and a local operator register.
Back to selected workFrom quote request to controlled outcome.
A structured enquiry moves through duplicate control, human review, exception handling, and controlled handoff, with every outcome recorded in the operator register.
Routing controls and operator states.
Contact details, service, location, timing, project details, and consent enter through one n8n form.
Accepted, duplicate, invalid, human-review, and integration-exception records each move to a named state.
The local register retains each outcome while uncertain enquiries wait for a written human decision.
Workflow structure
The main inactive workflow contains the form trigger, validation, persistent Data Table lookups, a human-review wait state, and controlled preparation steps. A separate inactive QA workflow runs the five synthetic scenarios.
Routing outcomes
Accepted, duplicate, invalid, human-review, and integration-exception records are written to named terminal states in the local Service Enquiry Register.
Execution boundary
Both workflows remained inactive outside controlled runs in n8n 2.31.6. No external credentials, CRM writes, booking calls, acknowledgements, emails, or SMS actions were attached or performed.
Service enquiry workflow implementation.
The same intake, routing, review, and operator-state structure can be adapted around the systems a business already uses.